BLAZING FAST U.S. FREE SHIPPING ORDERS $55+!

SHIPPING POLICY

 

Shipping Policy

Thank you for visiting and shopping at Mercy Cosmetics Inc International. Following are the terms and conditions that constitute our Shipping Policy. 


This website is operated by Mercy Cosmetics International Inc. ("we," or "us"). These Terms of Use ("Terms") apply solely to your access to, and use of, the Web site operated by Mercy Cosmetics International Inc. and other Web sites, mobile sites, mobile applications and other online services which link to these Terms (the "Sites") and to any services we provide in connection therewith including the connecting of lawyers and other volunteers with causes and/or organizations (the "Services"). These Terms do not alter in any way the terms or conditions of any other agreement you may have with Mercy Cosmetics International Inc. for products, services or otherwise.


We reserve the right to change or modify any of the terms and conditions contained in the Terms or any policy or guideline of the Sites, at any time and in our sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on the Sites, and you waive any right you may have to receive specific notice of such changes or modifications. Your continued use of these Sites following the posting of changes or modifications will confirm your acceptance of such changes or modifications.

All questions or comments about the Sites or site content should be directed here: communications@mercycosmetics.com


COVID-19 SHIPPING DELAY NOTICE

Please note that due to the ongoing impact of the pandemic, overwhelming demand for deliveries across Canada, as well as modified practices by our shipping partners to keep their workforce and customers safe, customers should anticipate potential parcel delays for the foreseeable future owing to unpredictable circumstances. 


Domestic Shipping Policy 

Shipment processing time: All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow up to 5 business days in transit for delivery. If there will be a significant delay in shipment of your order due to unforeseeable logistical circumstances, we will update you via email or telephone. 


Shipping Rates & Delivery Estimates (Continental United States)

Orders over $55 USD are eligible for free expedited shipping that may take up to 3-7 business days to be delivered. (*Note: potential shipment delays due to Covid-19 may occur)


For orders less than $55, additional shipping charges for your order will be calculated and displayed at checkout. 


Rates & Estimated Delivery Time (Continental United States)

Free Expedited Shipping: Orders over $55 USD (after discounts, if available) are eligible for free shipping that may take up to 3-7 business days to be delivered 


For Orders Between $40-$55:

Expedited Shipping Plus: For orders over $40 and under $55, an expedited shipping fee of $10 will be applicable for standard shipping that takes up to 3-7 business days to be delivered.

Standard Shipping Plus: For orders over $40 and under $55, a standard shipping fee of $8.50 will be applicable for standard shipping that takes up to 5-10 business days to be delivered.


For Orders Under $40

Expedited Shipping: For orders under $40, an expedited shipping fee of $15 will be applicable for standard shipping that takes up to 3-7 business days to be delivered.

Standard Shipping: For orders less than $55 USD, a standard shipping fee of $10 will be applicable for standard shipping that takes up to 5-10 business days to be delivered.

Please note that delivery delays can occasionally occur.


Rates & Estimated Delivery Time (Western Europe)
Countries: Belgium, France, Germany, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Portugal, Spain, United Kingdom

For Orders Over $120 USD
Free Standard International Shipping: Orders over $120 USD are eligible for free standard shipping that may take up to 5-14 business days to be delivered. Please note that delivery delays can occasionally occur.

For Orders Between $60-$119.99 USD (Western Europe)
Standard International Shipping Plus: For orders between $60-$119.99 USD, a fee of $25 USD will be applied. It may take up to 5-14 business days to be delivered. Please note that delivery delays can occasionally occur.

For Orders Under $60 USD (Western Europe)
Standard International Shipping: For orders under $60 CAD, a fee of $30 USD will be applied. It may take up to 5-14 business days to be delivered. Please note that delivery delays can occasionally occur.


Shipping Rates & Delivery Estimates (Canada&Mexico)
Orders over $67 USD are eligible for free shipping that may take up to 8-15 business days to be delivered. (*Note: potential shipment delays due to Covid-19 may occur)

For orders less than $67, additional shipping charge of $18 USD for your order will be calculated and displayed at checkout. 


Estimated delivery time (Canada&Mexico)

Three methods of shipping are available:

  1. Free Standard shipping: Orders over $67 USD (amount after discounts, if available) are eligible for free shipping that may take up to 6-10 business days to be delivered.
  2. Standard shipping: For orders less than $67 USD  (amount after discounts, if available) a standard fee of $18 USD will be applicable for standard shipping that takes up to 8-15 business days to be delivered.


International Shipping Rates & Delivery Estimates (Outside of the continental United States, Canada and Mexico)

Orders over $85 USD are eligible for free shipping that may take up to 10-25 business days to be delivered. (*Note: potential shipment delays due to Covid-19 may occur)


For orders less than $85, additional shipping charge of $35 for your order will be calculated and displayed at checkout. 


International Estimated delivery time (Outside of the continental United States, Canada and Mexico)

Three methods of shipping are available:

  1. Free Standard shipping: Orders over $150 USD (after discounts, if available) are eligible for free shipping that may take up to 10-25 business days to be delivered 
  2. Standard shipping: For orders less than $150, a standard fee of $40 will be applicable for standard shipping that takes up to 10-25 business days to be delivered.

Please note that delivery delays can occasionally occur.


Shipment Confirmation & Order tracking 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 


Customs, Duties and Taxes 

Mercy Cosmetics International Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 


Damages 

Mercy Cosmetics International Inc. is not liable for any products damaged or lost during shipping. However, we view customer satisfaction and after-sales service as high priority and would like to offer assistance and compensation in applicable situations. If you received your order damaged, please contact the shipment carrier to file a claim and reach out to us at support@mercycosmetics.com for further questions or assistance. Please save all packaging materials and damaged goods before filing a claim to the shipping courier or contacting us. Please submit all relevant proof of damage as well as details of shipping receipt to us in the email.